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SELECT LANGUAGE:
What do you do when your disaster recovery plan puts your contact center to the test?
A leading waste management organization faced a gap in call center coverage for Spanish speakers when a hurricane impacted its contact centers in Florida and Puerto Rico. They needed an experienced language partner to provide Spanish-speaking interpreters while its agents were unavailable.
In our case study, learn:
How our client integrated Lionbridge OPI into its disaster recovery plan
How Lionbridge was able to support a 700% increase in call volume with just 24 hours’ notice
Why Lionbridge OPI is uniquely suited to support language gaps with customers
