Effective Global Customer Experience for the Emerging New Normal

Jumpstarting growth. Virtual events. eLearning. E-commerce. Thriving in the new normal.

As waves of the COVID-19 pandemic ebb and flow, businesses are discovering that some changes intended to be temporary are here to stay. The future of work changed profoundly in early 2020 as remote operations became standard. In such unprecedented times, secure, reliable business partnerships have become more important than ever. Across industries, the key to leadership remains the same: transparent, consistent, clear communication.

At Lionbridge, our passion and talent for building bridges and breaking barriers is unchanged. We can help you find a way to reach every employee, contractor, partner and customer, no matter where they live or work or what language they speak.

This resource center offers advice and examples for professionals looking to guide their company through these changes. Here, you will find how-to tips ranging from running successful virtual events for a multilingual audience, to outsourcing global eLearning programs, to jumpstarting your multimarket e-commerce business.

Virtual call centers, scalable workflows, and quality-assured interpretations make Lionbridge OPI services the reliable partner you need in an emergency. Read our e-book to learn more about what makes an excellent OPI provider.

Educating your own employees during a crisis requires a solid system to support their learning. Whether you already have a robust online training program or are just starting out, Lionbridge can help you design, host, execute and translate your teachings so they reach every internal customer.

The COVID-19 pandemic impacted every industry across the globe, but perhaps no industry is feeling the disruption more deeply than healthcare. Many industries faced plummeting demand for elective or non-emergent services, but healthcare, and specifically pharma, have seen a massive upswing in the need for treatment and prevention of illness. In this e-book, learn from global experts about changing regulations and logistics and new situational challenges and best practices to address them.

When faced with a need for urgent communication, over-the-phone interpretation (OPI) is an invaluable resource. With GeoFluent, Lionbridge’s virtual translation tool, we can deploy OPI and other translation services quickly, accurately and at scale. Watch the webinar to learn more.

The spread of COVID-19 is an unprecedented challenge for the legal industry, compelling law firms and legal departments to quickly adapt to remote work environments. Join Lionbridge for a webinar on how Lionbridge Legal can help you with your communication needs during this time.