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SELECT LANGUAGE:
Extend the Reach of Your Healthcare Services With Lionbridge as Your Strategic Language Partner
Benefit from Lionbridge’s decades of experience to attain exceptional healthcare language services pleasing patients and regulators alike.
Hospitals, healthcare systems, large medical practices, long-term care facilities (nursing homes), and health insurers, we understand your challenges. You have a dual responsibility to your patients:
You must provide equal access to healthcare to people with Limited English Proficiency (LEP) (per Section 1557 under the Affordable Care Act) through accurate language services while complying with HIPAA rules and safeguarding the privacy of Protected Health Information (PHI).
The Centers for Medicare & Medicaid Services (CMS) may also rate you under a five-star system that can increase revenues for a high rating. Excellent language services that protect privacy can positively impact the measured factors.
Lionbridge is your one-stop shop for all your healthcare language service needs, ensuring the utmost quality and compliance with requirements.
Lionbridge’s Comprehensive Healthcare Language Offerings
From Spanish to Zapotec, we provide language services in 350+ languages to meet your community’s specific needs. You can also have confidence that these services will safeguard PHI through our HIPAA-compliant workflows and adherence to ISO standards. We train, screen, and test our language specialists to handle PHI appropriately. Our top-notch language services help you shine with patients and the Centers for Medicare & Medicaid Services (CMS).
The Benefits of Lionbridge’s Language Services
Enhanced patient care and better patient outcomes through wide-ranging language access
Mitigated risk of HIPAA violations and fines
Support to secure a desirable CMS rating, which can lead to increased revenues through higher program reimbursement and patient demand for your services
Regulatory compliance without sacrificing language service quality
Time savings by not having to redact sensitive information
Review Some of the Most Engaging Content
“Whether you are a large provider or a smaller entity, we’ll provide a dedicated program manager to enable you to satisfy the language needs of individuals with LEP and help you to navigate complex regulatory requirements. With our full range of interpretation and translation offerings, healthcare expertise, and personalized service, you can be confident that we’ll live up to our promise of superb language services that enable regulatory compliance.”
—Susan Gryder, VP of Over-the-Phone Interpretation
Frequently Asked Questions
Here are the questions our customers frequently ask.
Language services are crucial in healthcare to ensure that all patients, regardless of their language proficiency, receive accurate and clear communication regarding their medical care. High-quality language services (through translation and interpretation) enhance patient outcomes, reduce the risk of medical errors, and enable providers to comply with legal requirements for language access.
Language services improve patient care by enabling patients with LEP to fully understand their medical conditions, treatment options, and healthcare instructions. This understanding leads to better patient compliance, increased satisfaction, and improved health outcomes.
Hospitals, healthcare systems, large medical practices, long-term care providers, health insurers, and other healthcare payers must adhere to these federal regulations:
— Section 1557 of the Affordable Care Act requires patients with Limited English Proficiency (LEP) to receive language access services.
— The Health Insurance Portability and Accountability Act (HIPAA) establishes national standards for protecting the privacy of patients’ PHI.
— HIPAA requires business associates of healthcare providers and insurers to comply with HIPAA privacy and security provisions through Business Associate Agreements (BAAs).
— The Centers for Medicare & Medicaid Services (CMS) rates healthcare providers and insurers based on quality factors and patient satisfaction; a better rating can lead to higher program reimbursement. Excellent language services that protect privacy can positively influence measured factors.
— Regional and state mandates impose additional requirements unique to those jurisdictions.
We know your challenges and can help you meet them.
No, most services are not compliant. It is up to you to thoroughly vet your language provider and ensure the appropriate agreements are in place.
Determine whether the provider has dedicated HIPAA-compliant workflows and secure file transfer and document handling that comply with ISO standards. Check whether the provider has training requirements to properly handle and secure PHI and that the provider adequately screens and qualifies interpreters and translators. Moreover, investigate whether the language provider is equally adept at interpretation and translation to ensure HIPAA compliance without sacrificing language service quality. Ensure your provider is willing to put a Business Associate Agreement (BAA) in place.
Under HIPAA regulations, business associates of healthcare providers must comply with HIPAA privacy and security provisions. Non-compliance by business associates can result in substantial fines to the healthcare entity and the Language Service Provider (LSP).
Lionbridge is your one-stop shop for language services for healthcare. We enable healthcare entities to fulfill their dual obligation of providing patients with LEP equal access to healthcare through excellent language access services while properly handling their PHI and complying with HIPAA rules. Lionbridge offers competitive pricing, so you needn’t compromise on quality and expertise.