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Market research shows consumers expect translated content in their native language. Capture their attention with Smart MT, Lionbridge’s Machine Translation tool, and Aurora AI, our content orchestration platform. We’ll utilize numerous MT engines (including AI for a review, if desired) to localize your whole customer journey with optimal quality. Our Machine Translation (MT) solution is fast and unlocks peerless translation productivity — especially with additional creativity, fluency, and sophistication of AI translation. For routinely powerful localization, leverage Smart MT and AI as a regular part of your workflows.
Smart MT is an enterprise-grade Machine Translation solution that will make your translations better, faster, and more efficient. Add our generative AI language services to sharpen quality even further.
Smart MT’s Standout Features
Smart MT is tailored for customer support teams, employees in multilingual corporate environments, and localization and marketing teams
Who is it suited for? Multilingual customer success and support teams aspiring to enhance customer satisfaction
How does it work? Our Machine Translation API integrates directly into your live chat solution or ticketing system to enable existing customer success and support teams to instantaneously translate text and assist customers in any language, regardless of internal language capabilities.
Scale across time zones and languages to elevate your customers’ experiences without adding personnel to your support teams.
What makes it noteworthy? It’s a real-time AI-powered, MT-vendor-agnostic solution. It’s easy to integrate, customizable, and secure.
Who is it suited for? Individuals and teams in a multilingual corporate environment seeking to increase productivity by removing communication barriers
How does it work? Our Machine Translation portal, augmented with AI fluency and nuance, helps employees connect across multiple languages and regions by adding Machine Translation to the company intranet. Employees can securely translate internal documents and improve written communication across languages.
What makes it noteworthy? Enriched with LLM capabilities, it’s accessible, fast, customizable, and secure.
Who is it suited for? Localization and Marketing teams that want to increase content velocity
How does it work? Our connectors make it easy to integrate Smart MT with any content management systems you use, enabling you to process your multilingual content quickly and seamlessly.
What makes it noteworthy? It’s easy to integrate with your technology, MT vendor agnostic, customizable, and secure. It allows organizations to deploy Machine Translation technology at a large scale.
Smart MT is an enterprise-grade Machine Translation solution that will make your translations better, faster, and more efficient.
Still have questions about Smart MT? Here are the answers to some of the questions customers frequently ask.
MT technology is, at this point, standardized and predictable in its abilities. We know exactly what it can do, and how quickly it can accomplish it, in a localization workflow. LLMs, trained for specific purposes, have more nuance and fluency. They’re also more sophisticated regarding making decisions. They may not always be necessary to get the job done. The most robust solutions combine both, delivering translations faster and on a more detailed, perfected level. However, an MT-only solution sometimes delivers precisely the localization a customer needs.
We employ LLM technology to extend the reach of our MT engines. The LLM, which is more sophisticated and fluent, reviews and improves the initial output from the MT translation process. Though this isn’t always necessary, in some cases, it’s an excellent addition to a localization solution.
No, one of the benefits of using Smart MT is the ability to change MT engines at any time easily. MT vendor lock-in is problematic because big tech companies continuously invest in and improve their engines.
In addition, each MT engine performs differently by language pair and by domain, so no single MT engine will ever deliver best-in-class performance for all of your needs. Smart MT lets you leverage the best options with the ultimate flexibility because advancements and improvements are evolving in the market.
Smart MT supports leading MT engine providers like Google, Microsoft, Amazon, Yandex, and DeepL.
Customers praise Smart MT for its flexibility and ease of use. Administrators can easily manage MT engine selection by language pairs, upload and manage linguistic assets, and manage language glossaries more easily by empowering in-country reviewers to make changes.
Deploying to end users is a breeze as well. Use our purpose-built API for real-time chat translation, giving your users and support reps a seamless experience during interactions. Office workers may access a portal to copy and paste raw text/documents for instant translations.
Yes, Smart MT allows the enforcement of terminology based on Do Not Translate (DNT) and glossary lists added to a specific profile to ensure you stay on brand and keep your terminology consistent across all languages and digital channels.
By training Smart MT once and using it everywhere, you can effortlessly deliver consistent Digital Experiences (DX). Learn more about using terminology to improve MT output.
Machine Translation technology saves time and money in ways human translators cannot achieve. Talented human translators deliver unparalleled quality when compared to MT. Smart MT increases the quality of Machine Translation by selecting the best MT engine for your content.
Because of Machine Translation’s speed and cost-effectiveness, companies can localize more content than ever. More translations at quality levels that meet customer expectations result in greater customer satisfaction.
Airbnb recently started offering Machine Translation on its platform. It enables the company to localize everything as homeowners and guests communicate. Smart MT can provide this type of translation, which is always on. It supports variable quality and notably enhances customer experiences. In this type of application, MT becomes a feature that extends the functionality of customer apps by adding a translation capability.
Smart MT supports the major MT engines: Google, Microsoft, Amazon, and DeepL. It’s beneficial for you to utilize all these engines since generic engines don’t perform uniformly. Topic domains and language pairs can influence engine performance, which fluctuates as improvements and refinements are constantly made. See recent quality scores of the top MT engines with Lionbridge’s Machine Translation Tracker, the longest-standing measurement of the major MT engines.
Yes, the Smart MT portal can handle PDFs. Consider the following guidelines:
- PDFs created directly with the “print to PDF” feature from an application will be of better quality than scanned documents
- Images that are of higher quality are simpler to process
- Standard fonts produce better results
- Low contrast and blurred texts, crooked and folded pages, and handwritten annotations may negatively impact results
- Text within graphics may be positioned incorrectly or fail to be extracted, and text in columnar layout may be parsed incorrectly
As Machine Translation experts, Lionbridge can help you use MT to get the most out of the technology without incurring detrimental errors. Among the benefits, we select the best engine for your content, improve output quality with Smart MT, provide MT training when required, and put an infrastructure in place to meet varying quality levels.
Intrigued by our Smart MT and AI options? Experience our demo environment for free. Reach out to us today.