Data Annotation

We annotate text, images, and audio into typically predefined categories or describe their contents to assist the GenAI tool in understanding content requests.

Prompt Engineering and Data Creation

We provide basic prompt engineering (prompt creation, translation, and transcreation) and produce collections of conversations and audio or visual material that diverse individuals globally might direct at a  GenAI tool.

Response Editing, Evaluation, and Validation

We edit and/or evaluate a machine learning model’s outputs (such as translations, chatbot responses, and summaries) and provide scoring/assessment to support the tool’s calibration and align it to the intended targeted response. We can also assess and re-edit model responses to ensure the prompt triggers the correct response.

What companies should consider AI training services?

The prevalence of LLMs makes our AI training services appropriate for any enterprise that desires to leverage LLM technology but cannot conduct training. For more than 20+ years, some of the world’s technology leaders have outsourced their training data initiatives to us. In addition to working with these global giants, we help smaller AI companies that are building AI end-user applications, those requiring AI fine-tuning to adapt the model to a specific task or domain, or those needing evaluation through human feedback.

What outcome can I expect to achieve with AI training?

You’ll gain increased accuracy, relevance of your LLM output, and confidence that the output will be responsible.

What are some real-world use cases for AI training?

—Chatbot training to ensure the AI doesn’t respond with offensive content.

—Multilingual output evaluation to learn whether your app works in a multilingual context.

—Model performance testing to determine which model to use, including for localization work.

Do you offer multimodal training services?

Yes. We offer multimodal training services (text, audio, images, and videos).

Do I need ongoing AI training services?

Yes, it’s important to continuously incorporate human feedback from users and testers into the LLM to ensure high-quality output of generated content. Ongoing training will help your AI adapt to language trends and cultural nuances, ensuring output remains effective and relevant over time.

How does AI training benefit and safeguard my business?

AI training mitigates business risks by ensuring your AI consistently produces output reflecting your company’s brand voice and values without costly post-editing. In addition to enhancing cost efficiency, quality output from a properly trained AI can engender customer trust and loyalty, further securing your business.

Why use Lionbridge’s AI training services?

Lionbridge uniquely combines AI expertise, a human-in-the-loop, and a global presence to provide training data services at scale. Our crowdsourcing platform enables us to reach any demographic in virtually any region. Our linguists and subject matter experts are well-suited to conduct language-based annotation for text and images. Further, localization QA processes are comparable to AI training QA procedures.

How is Lionbridge different from other vendors?

Lionbridge offers a rare combination of AI experience, linguistic experience, and global presence. Not all Language Service Providers (LSPs) have the AI expertise to provide best practices for AI testing, even if they provide these services. AI companies that offer testing services do not typically have the linguistic knowledge or global presence we have, which can be especially problematic for companies seeking to use AI for lower-resourced languages. Furthermore, we are an AI-powered organization, fully embracing AI solutions internally. We have the latest version of AI in the GPT family, which we securely maintain behind a firewall. With a directive to incorporate AI into our workflow, we’re changing how we work to deliver value for our customers.

How does Lionbridge safeguard the well-being of its partners exposed to offensive content as part of their work?

We recognize that prolonged exposure to sensitive or harmful content can result in elevated stress, anxiety, and other mental health concerns. As such, we have developed a comprehensive wellness program specifically for these individuals. The program provides 24/7 confidential psychological support and other measures to promote well-being.